AI News
10 Ways an AI Customer Service Chatbot Can Help Your Business
AI Customer Service: All You Need to Know + Examples As the COVID-19 pandemic forced employees into remote positions, many training teams began using AI to construct simulations to test employee aptitude for handling various situations. Previously, the training involved a blend of classroom training, self-paced learning and a final assessment -- a routine that's much harder to implement in remote or hybrid offices. The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Customer expectations are higher than ever — 72% of consumers say they will remain loyal to companies that provide faster service. And 78% of service agents say it’s difficult to balance speed and quality, up from 63% since 2020. Arist introduced a content creation assistant that allows users to build new courses with existing content. By effectively capturing knowledge and value that's already been created, Arist is able to inspire learner